REFUNDS AND RETURNS
We do not offer refunds or accept returns for change of mind. As every individual’s skin is unique, results may vary and we cannot guarantee specific outcomes.
INCORRECT OR FAULTY PRODUCTS
At Purified Beauty, we care deeply about the quality of our products. If you receive an item that is incorrect, damaged, or faulty, please contact us within 7 days of purchase and include clear details and photos. We’ll assess whether you’re eligible for a replacement and provide further instructions.
To get started, please email our customer care team at info@purifiedbeauty.com.au and include your order confirmation number in the subject line. This helps us locate your order and resolve your issue quickly.
If a replacement is approved, the original item must be returned to us in its original, unused condition before a new product is shipped. Please note that return shipping costs are the responsibility of the customer.
MISSING ITEMS
We understand how important it is to receive your order on time and in good condition. Which is why we do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our customer care team at info@purifiedbeauty.com.au with your order confirmation number in the subject line so we can find your order easily and process your request promptly.